Communication Etiquette:
• Upon first meeting a firm handshake and direct eye contact with a welcoming smile is a good approach
– Upon meeting groups greet the eldest first
– Say good bye to each person individually
– Address people by their academic or professional title
– Wait to be invited to use first names
• Prefer to see people face-to-face
Business Etiquette:
• Networking is very important as it will broaden your personnel base
• It is important that they can trust and know a person that they are doing business with
• Business appointments can often be scheduled on short notice
– 2 weeks is a safe time to schedule one
– Fax, telephone, and e-mail are all acceptable
– First meeting is formal
– Have written material in both English and Spanish
– Decisions are not made during meetings
– Meetings are more of a discussion exchanging ideas
– Send a thank you note of appreciation
– Minimal amount of small talk
– It will take many meetings to get to an agreement
• Focus on long-term rather than short-term goals
• Business is hierarchical
– Decisions are made from the top
• Business dress must be appropriate
– Men – Good quality dark colored suits
– Women – elegant business suits or dresses
– Nice make up and accessories
– Red is the color of government
• Business cards should be exchanged during the introductions to everyone within the meeting
– Have one side translated into Spanish
– Present it with the Spanish facing upward
