Communication Etiquette:
• Greetings tend to be casual
– Handshake and a smile
• The smile indicates pleasure – it is highly valued
• New Zealanders tend to speak on a first name basis quiet frequently
• They are kind of reserved people – more frequently if they do not know you
– They will trust you until you give them a reason not to
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Business Etiquette:
• Appointments are necessary and should be made in advance
– From out of country you should book well in advance
• Arrive to meetings on time or a few minutes early
– If you are late this may be interpreted as unreliable or arrogant
• Meetings are serious but they will also be relaxed
• Negotiation will take time
– Don’t pressure sale
• Use demonstrations instead of just talking about or describing
• Stick to a point in discussion
• Very direct in business discussions
– Be realistic
– Maintain eye contact
– Avoid exaggerated claims ‘
• Emotions are not important in New Zealand business