Communication Etiquette:
• Greetings
– A firm handshake for men
– Women meeting women will sometimes just give a nod – or a handshake
– Me meeting women handshake if formal if not formal is informal
• Most people tend to communicate in an indirect manner
– They often say what they think you would like to hear
• They will stand a little less than an arm’s length – may be less between good friends
– Will also touch during conversation
– On public transportation they are often sitting close to each other – personal space is not a problem for them
• Many people point by turning their heads and pushing their lips in the direction they wish to point
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Business Etiquette:
• Business Dress
– Men – Dark colors and conservative suits are normal
– Women – Skirts, slacks, nice shoes, dresses or suits
– Nice clothes and being well-groomed is appreciated
• They value relationship building
– Avoid hard selling
– Decisions are made from the top down
– Small talk isn’t always expected but is a friendly gesture
• Meetings don’t tend to follow a strict agenda
• Address people by their titles
– No specific ritual for exchanging business cards