Communication Etiquette:
• Men will usually shake hands, women will pat each other on the right forearm or shoulder
• When addressing your Chilean counterpart if you don’t know their title then use “Senor”(Male) or “Senora”(Female) while addressing their surname
• Chileans stand very close when conversing in public and in business
• Wait to be invited to use the first name
• Pour wine with the right hand only
• Wait for toast to be made before taking a sip of your drink
Business Etiquette:
• Firm Handshake with a smile is an appropriate greeting
– Exchange Business Cards
– Make sure it is not dirty or ripped
– Respect the cards given to you
– Shows a sign of respect
• Be Patient during meetings – Chileans take as long as they need it to last
– Decisions are not made in meetings
• Confrontation is avoided
• Never openly criticize someone